Warranty Policy
At Balla E Brilla FZ LLC, we are committed to providing high-quality jewelry that you can cherish for a long time. To ensure your peace of mind, we offer a 4-month warranty on color tarnish for our products. Please review the details of our warranty policy below:
Warranty Coverage
- Duration: The warranty is valid for 4 months from the date of purchase.
- Coverage: This warranty applies to color tarnish on all eligible items, ensuring that the quality and appearance of your jewelry are maintained.
Exclusions
The warranty does not cover:
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Hygiene-related products:
- Earrings and other products that come into direct contact with the skin, for hygiene and safety reasons.
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Physical damage due to misuse:
- Any damage resulting from improper handling, accidental impacts, exposure to chemicals, or lack of proper care.
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Wear and tear:
- Normal wear and tear from daily use is not covered under this warranty.
How to Claim Your Warranty
If your item qualifies for warranty service:
- Contact Us: Reach out to our customer service team at info@ballaebrilla.ae or via WhatsApp at +971 58 561 1447.
- Provide Proof of Purchase: Include your order number and a photo of the item showing the issue.
- Review and Resolution: Once we review your claim, we will guide you through the next steps, which may include a replacement or repair.
Care Instructions
To maintain your jewelry's appearance and extend its lifespan:
- Avoid exposure to water, perfumes, and harsh chemicals.
- Store items in a dry, cool place, preferably in their original packaging.
- Clean with a soft, lint-free cloth to remove dirt or oils after wearing.
We value your trust in Balla E Brilla and are here to ensure your complete satisfaction. If you have any questions or concerns about your warranty, please don’t hesitate to contact us.