FAQs

  1. Why are your prices so low compared to other retailers?

    • Answer: We source our products directly from manufacturers and maintain low overhead costs, allowing us to offer high-quality items at affordable prices.

  2. How can I be assured of the quality despite the low prices?

    • Answer: We are committed to delivering the highest quality products. To ensure this, every item undergoes rigorous testing by our team and external testers before being made available to our customers. This process guarantees that our products meet and exceed the quality expectations you deserve.

  3. Why don't you offer Cash on Delivery (COD) as a payment option?

    • Answer: To streamline our operations and keep prices low, we accept secure online payments, which also provide a safer transaction process for our customers.

  4. What payment methods do you accept?

    • Answer: We accept major credit and debit cards, PayPal, and Apple Pay. Additionally, we offer Tabby as a payment option, allowing you to shop now and pay later in easy installments, providing greater flexibility and convenience.

  5. What is your return and refund policy?

    • Answer: We offer a 30-day return policy for unused items in their original packaging. Refunds are processed within 5-7 business days after receiving the returned product.

  6. How long will it take to receive my order?

    • Answer: Standard shipping typically takes 1-3 business days. Expedited shipping options are available at checkout for faster delivery.

  7. Do you ship internationally?

    • Answer: Currently, we ship within the United Arab Emirates. We are working on expanding our shipping options to serve international customers in the future.

  8. Are there any additional costs at checkout?

    • Answer: The total cost at checkout includes the product price, applicable taxes, and shipping fees. There are no hidden charges.

  9. How can I track my order?

    • Answer: Once your order is shipped, you will receive a confirmation email with the shipment details. If you have any questions or need further assistance, you can reply to the same email or contact us via WhatsApp. We're here to help you track your order every step of the way.

  10. What should I do if I receive a defective or incorrect item?

    • Answer: Please contact our customer service team within 2 days of receiving the item. We will arrange for a replacement or refund as per our return policy.